Refund policy

↩️ Return & Refund Policy

Last Updated: August 8, 2025

We want you to be completely satisfied with your purchase from Lytzone. If you're not, here's how to proceed.

 

Return Eligibility

 

• Standard Items: To be eligible for a return, your item must be unused and in its original packaging.

• Return Window: You have 14 days from the date of delivery to initiate a return.

• Final Sale Items: Please note that all custom-made products are considered final sale and are not eligible for returns or refunds.

 

How to Initiate a Return

 

• Step 1: To start a return, please email us at contact@lytzone.shop.

• Step 2: Include your order number and the reason for the return in your email.

• Step 3: We will provide you with a return address and detailed instructions.

 

Refund Process

 

• Timeline: Once we receive and inspect your returned item, we will process your refund within 5 business days.

• Method: Refunds will be issued to your original payment method.

• Note: Original shipping costs are non-refundable.

 

Damaged or Defective Items

 

• If you receive a damaged or defective item, please contact us within 48 hours of delivery.

• You must provide photos of the issue.

• We will arrange a replacement or a full refund for you.